Privacy Policy

Who we are

Our website address is:


If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

At Hi-Orbit, we take your privacy seriously. We only share your data with trusted third-party service providers who assist us in operating our website and providing our services. These providers have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Below is a list of third-party service providers we may share your data with:

Google (Analytics Only)

We use Google Analytics to analyze the traffic on our website. Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies to collect standard internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for us. We do not use Google Analytics to track or to collect any personally identifiable information about visitors to our site. For more information on Google Analytics’ privacy practices, please visit their website.

Meilisearch (Search Index Only)

We utilize Meilisearch to power the search functionality on our website. Meilisearch is an open-source search engine that provides fast and relevant search results to our users. Meilisearch may collect and store search queries and related data to improve the search experience. However, Meilisearch does not have access to personally identifiable information unless provided explicitly by users during their search queries. Visit their website for more information.


For processing payments, we use Stripe, a trusted and secure payment gateway. When you make a purchase on our website, your payment information is securely transmitted to Stripe for processing. We do not store or have access to your full payment details, such as credit card numbers or bank account information. Stripe’s use of your personal information is governed by their Privacy Policy.

Please note that these third-party service providers may have their own privacy policies governing the collection and use of your information. We recommend reviewing their privacy policies to understand how they handle your data.

If you have any concerns or questions about how your data is handled, please don’t hesitate to contact us.

How long we retain your data

For users who register on our website, we store the personal information they provide in their user profile indefinitely, or until they request deletion of their account. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Transactional data used to process payments and for minimum operation purposes is retained for at least 5 years or until deemed not of any use, whichever comes later. This includes information such as payment records, invoices, and receipts. This retention period ensures compliance with legal and accounting requirements, as well as allows for any necessary dispute resolution or customer support inquiries.

What rights you have over your data

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Your Search Index Data

Your search index data refers to the pages, posts, or products on your website that are transmitted to SuperSearch to create a highly efficient and searchable catalog. This data is exclusively utilized to fulfill search requests. Only information that is publicly available on your website, such as data published on your web pages, is stored in the search index.

SuperSearch does not extract your data for any purpose other than generating search results. Periodically, we may utilize search data for testing new search technologies, including the development of new AI-enhanced search capabilities.

It’s important to note that your search index data could potentially be shared with third parties, but only with your explicit consent, typically through an opt-in mechanism. For instance, SuperSearch might offer integration with OpenAI, in which case you would provide your OpenAI API key, and data would be transmitted to OpenAI solely for the purpose of enhancing search functionality.

When you opt to delete your website from within the SuperSearch administration console, your search index data is permanently erased and cannot be recovered. However, in cases where accounts are canceled without deleting their search index data, the data will be truncated to adhere to the limits of the free plan and will remain on our servers until the account is terminated. We do reserve the right to delete data or accounts that have been inactive for an extended period.

Should you have any questions or concerns regarding the handling of your search index data, please feel free to contact us.

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